FAQ

Welcome to the Asha London FAQ page.
Here you’ll find answers to the most common questions about our clothing, delivery, returns, and customer support. If you need further assistance, our team is always here to help.

How long does delivery take?

Our estimated delivery times are as follows:

Order processing: 1 - 2 business days (Monday–Friday, excluding public holidays)
Shipping time: 6 - 9 business days (Monday–Friday)
Total estimated delivery: 7 - 11 business days

Please note that these are estimated timeframes and may vary slightly due to courier delays or busy periods. For more details, please refer to our Shipping Policy.

Do you offer free shipping?

Yes, we offer free delivery on all orders within the United Kingdom, unless stated otherwise during checkout.

Where is Asha London based?

Asha London operates as an online-only fashion store.
Our business address is:

Stille Rijn 14, 2312 DE Leiden NL

We currently serve customers in the United Kingdom.

What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

📧 support@ashalondon.com
📞 +447988012939

Please include clear photos of the issue so we can resolve it as quickly as possible.

Can I cancel my order?

If your order has not yet been processed, you may request a cancellation by contacting us as soon as possible.

Once an order has been dispatched, cancellation is no longer possible and the return process will apply.

What is your return policy?

You have the right to return your order within 14 days of delivery in line with UK consumer regulations.

Items must be unworn and in original condition
Return shipping costs are the customer’s responsibility for change-of-mind returns
Faulty or incorrect items are returned free of charge
Returns must be sent using a tracked shipping method

Full details can be found in our Returns Policy.

When will I receive my refund?

After your return has been received and inspected:

Approved refunds are processed within 10 business days
Refunds are issued to the original payment method
Your payment provider may take additional time to complete the transaction

Do your products come with a warranty?

We stand behind the quality of our products. If you experience any issues, please contact us and we will assist you accordingly.

This does not affect your statutory rights under UK consumer law. Any manufacturing defects are handled in line with the Consumer Rights Act 2015.