Refund policy

Last updated: June 17, 2026

At Ashalondon, we want every purchase to feel risk-free. If something isn't right, we've built a simple and transparent return process so you know exactly what to expect.

14-Day Returns

You may return your order within 14 days of receiving it. Items need to be unused, in their original condition, and shipped back with all original packaging, tags, and accessories included. Our support team is on hand to help you through every step.

There are no restocking fees of any kind on returns.

Return Overview

Returns are accepted within 14 days of the delivery date.
Items must be unused and returned in their original condition, with all packaging and accessories intact.
Our customer support team is available to assist with the process.
No restocking fees apply.

Return Costs

If your item arrives defective, damaged, or incorrect, we'll cover the cost of return shipping. This applies whenever a product is faulty, gets damaged in transit, or doesn't match what you ordered.

If you're returning an item for any other reason — a change of mind, an incorrect order, or sizing issues — return shipping costs are your responsibility. Original shipping charges are non-refundable.

How to Return an Item

To begin a return, email us at: support@ashalondon.com

Please include your order number and the reason for the return.

Repackage the item carefully in its original packaging, with all tags, accessories, and documents included.

You'll need to arrange and pay for your own return label and send the item back via a tracked shipping service. Ashalondon does not provide return labels.

Once we approve your return, we'll send you instructions on where and how to send the item back. Items must be returned by post. Please follow the instructions in that email and use the suggested shipping method where possible.

Refunds

Once we receive your returned item, we'll inspect it to confirm it meets our return requirements.

After approval, your refund will be sent to your original payment method. Refunds are generally processed within 10 business days, though your bank or payment provider may take additional time to make the funds available.